Contact us            "Perfecting the Backyard Party" 
386-364-1812 or 386-208-4673 
extremepartyrental@windstream.net
Your Subtitle text

FAQ

What are your prices?

Rates are subject to change without notice.  Your price is locked-in with a confirmed reservation. Price's are plus sales tax. Some discounts may apply on multiple item rentals.  Delivery fee may apply for deliveries beyond 10 miles of our warehouse.  We reserve the right to charge additional fees for overnight rentals, late-night pick-ups, etc.

Does Extreme Party Rental have Insurance?

Absolutely.  We are insured with at least enough liability insurance to do business with the city of Live Oak, the schools department, the parks and recreation department, business corporations, and other organizations or association's that require their vendors to be insured and are able to provide you with a certificate of liability insurance.

Does Extreme Party Rental regularly maintain, clean, and disinfect their inflatables?

Yes we do. We maintain our inflatables every time they are used.  Our inflatables are inspected for worn areas that might cause a safety concern.  We then clean and sanitize our inflatables with Matt-Kleen™ All Purpose Disinfectant Cleaner by Cramer Sports, which is is effective against Staphylococcus aureus, Salmonella Choleraesuis, Pseudomonas aeruginosa, Streptococcus fecalis, Escherichia coli, Salmonella typhosa, pathogenic fungi, Tricophyton interdigitale (athlete's foot fungi), Herpes simplex, influenza A2, Adenovirus type 2 and Vaccinia viruses.

What area does Extreme Party Rental service?

We service Live Oak, Lake City, Branford, Jasper, Lee, Madison, Mayo, Wellborn, Obrien, and Mcalpin.  There is no delivery charge within 10 miles of Live Oak City Limits   We will waive delivery fees to locations outside of the Live Oak City Limit area with a minimum rental amount.  Our delivery fees are very reasonable in the event we have to charge delivery fees.  Due to the rising fuel cost delivery fees may vary.

What forms of payment do you accept?

We accept Cash, and Checks.  If you have another form of payment, please call us and we can make an arrangement.

When is my payment due?

Your payment is due on the day of your event at the time of delivery.

Does Extreme Party Rental require a deposit?

We do not require a deposit.  

How far in advance can I reserve a Jumper or Slide?

You can reserve an inflatable at anytime.  In most cases we will have an inflatable available for your event, even with a last minute booking. The earlier a reservation is made, the better selection of equipment you will have. If you would like a specific item, we strongly recommend that you call as soon as you know the date of your event.  We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it's a last-minute request.

What about delivery and set-up.  Who does the work?

We do all the work.  Extreme Party Rental is a professional full-service inflatable rental company.

How long can I keep the Inflatable?

Your rental is for the day(s) of your event, for 6 to 8 hours. Typically, we make deliveries in the morning and return to pick-up the equipment before sunset.  Our delivery goal is to arrive at least 2 hours before your event starts and pick-up within an hour after the event. We do understand that sometimes this is not possible or it is inconvenient for you, so we will make the delivery at a time that best serves you.  Serving your needs is Extreme Party Rental's first priority.

What type of surface can you setup the Inflatable on?

We can set up our inflatables on grass only.  It is very important that the location is flat, level, and smooth. It is also imperative that the location allows for overhead clearance from any trees, power-lines, is free of debris, animal droppings, hazardous materials, etc, and is easily accessible.  When you make the reservation, our staff will make sure to ask you these questions.

How much space is required for setup and proper use?

Generally, a 20-foot by 20-foot area is sufficient for most standard bouncers.  It is ideal that there be at least a 5 foot buffer zone around all Inflatables.  Most of our Inflatables are different dimensions.  Our staff will discuss the required dimensions when you call for a reservation.

What is Extreme Party Rental's Policy on inclement weather?

Inflatables can be very slippery and dangerous if they get wet.  To avoid injuries, children must exit moonwalks while it is raining.  It is the customer's responsibility to ensure the children's safety in the event of adverse weather.  Inflatables must be deflated when there are winds in excess of 20mph. Wind is the enemy of all inflatable structures, therefore it is imperative that supervision at all times is provided, and weather conditions are monitored.

Regarding delivery and set-up; Most of the time if the weather is forecast to be adverse, but has not arrived, we will leave it up to the customer as to whether to deliver the Inflatables or not.  If there is a bad storm in the area, we will call you before we depart the warehouse for your delivery.  If you would like to reschedule due to bad weather, we ask that you call us as soon as you decide.  In the event we do not hear from you, we will assume that the weather is clear in your area and will be there to set-up your event and payment will be due.  In the event that the equipment is set-up we ask that you observe the weather and the weather forecasts and make every effort to maintain the equipment in a safe manner in the event that it rains, thunderstorms, etc. If the weather is not cooperating on the day of your reservation, please call us at least 2 hours before your scheduled delivery time and we will be happy to work with you to reschedule your reservation with no cost or penalty. If you decide to cancel and not reschedule, see below for our policy on cancellations.

How many kids can be in the moonwalks at one time?

The moonwalks/bounce house's can hold approximately 8-10 children under 8 years old at a time, 6-8 children 8-11 years old, & approximately 5 children over 11 years of age.  Our bouncers have an 600-800lb capacity.  Limits are to be followed for the children's safety.

Do I need to provide anything or do anything special?

The delivery driver will need to know the location where you would like to set-up & will need to know the location of the electrical source.  We will provide and set up all necessary equipment. The blower will need to be located within 75 feet of a designated, grounded, 3-prong, 110v, 20amp, standard electrical outlet.  Additionally, it is advised that you contact your local utility company a few days before we come out, to survey & mark your utility lines before we stake our inflatables into ground.

What happens if I need to cancel or reschedule my reservation?

We ask that you reschedule and not cancel your reservation. If you need to cancel or reschedule your inflatable rental, please call us as soon as possible. We understand that things come up and we will work with you to choose another day if you decide to reschedule.  If you decide to cancel and not reschedule, cancellations must be made at least 14 days prior to your rental date or you will be charged a cancellation fee, unless your cancellation is due to adverse weather.  We do accept weather cancellations with no penalty. Weather cancellations must be made on the day of your event before we make delivery.  Weather cancellations are only accepted if there is adverse weather in the area at the time of delivery or is forecasted to be in your area during the time of your event.  If we have already delivered your rental we will not accept a cancellation.

How do I make a reservation?

You can make a reservation by calling us at 386-364-1812, or 386-208-4673, You can also email us at extremepartyrental@windstream.net 
Do you have a question that wasn't answered above? Let us know and we will answer your question within 24 hours. Information submitted will not be sold, rented, or redistributed in any way.

Website Builder